Finlen Warranty Processing is a warranty processing company. We take on a position typically held at a dealership.We handle getting the dealership reimbursed for repairs covered under the manufacture warranty. Meaning, if the vehicle is covered under the new vehicle warranty, parts warranty, recall, warranty extension, or special coverage we work with the dealership and Manufacturer to get the dealership paid for the work they performed.
We audit, code, submit, and track claims. Claims are submitted within 48 hours of receiving most often within 24.
Claims are tracked and worked with both an Excel document and a Word document. The Excel File is a daily tracker of claims handled and a monthly summary provided to dealers at invoicing. The Word document has action items for the dealership. Claims that need something addressed before they can be submitted or claims that have returned and needs something additional.
When claims pay, the amount is recorded and investigated for discrepancies on the Excel document. Weprovide the dealership with an explination of why a claim paid different if it could not be adjusted before closed.
One of our advantages in this industry is that we customize our workflow to what works best for the dealership.
We assign a warrant admin to your dealership giving you a primary person to submit your claims, and to answer your questions.