Commonly asked questions about our warranty processing
Q1) Can't I process claims in the dealership for less?
A1) When you calculate the total cost of wages, employee benefits, training, lost work time, staff turnover, high rejection rates, write-offs and poor cash flow, it becomes obvious that having your claims processing professionally managed by Finlen Warranty becomes extremely cost efficient.
Q2) If I use Finlen Warranty will my staff forget how to process warranty?
A2) In most cases, your staff will become more effective. Our system of checks and balances will point-out areas of concern, and we will train your staff to become chargeback resistant.
Q3) How can Finlen Warranty help control my warranty processing?
A3) Any errors will be reported to your staff immediately for correction which will trigger an instantaneous procedural review.
Q4) What if my claims are lost in the mail?
A4) UPS and FED EX both use tracking systems to protect documents from being lost. Also, there are several ways to get us the needed documents, ie: send originals, send copies or e-mail them to us.
Q5) How do I flag my technicians if you are doing my processing?
A5) Our turnaround is very quick. We will process the labor and fax back the times for your staff to flag within five hours of receiving the claims.
Q6) What if you are audited?
A6) No unanswered questions if you are audited. Finlen Warranty will be happy to visit your dealership and meet with factory representatives. If such a visit is required, you will only be billed for our actual time, transportation and lodging expenses.
Q7) What is the cost of your service?
A7) We try to keep the cost to our customers as low as possible. We do this by concentrating on warranty administration only. Call or E-mail TODAY for a free quote you will be very suprised!